Refund policy

Return & Refund Policy

Effective Date: 22 March 2026

At Tashara’s Luxe Atelier, each product is carefully prepared and packaged with intention. Because many of our items are handmade and personal-use products, we want to be clear about our return and refund policy.

Returns

At this time, we do not accept returns or exchanges on used, opened, or lightly used items.

We only accept return or replacement requests if:
    •    your order arrives damaged
    •    your order arrives incorrect
    •    an item is missing from your order

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, please contact us within 3 days of delivery at Tasharagill@yahoo.com.

Please include:
    •    your full name
    •    order number
    •    clear photos of the item and packaging
    •    a brief description of the issue

Once reviewed, we’ll offer an appropriate resolution, which may include:
    •    a replacement
    •    store credit
    •    a refund

Refunds

Approved refunds will be issued to your original payment method. Please allow several business days for your bank or card provider to process the refund after it has been issued.

Shipping charges are non-refundable, unless the issue was caused by our error.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or incorrect:
    •    used candles
    •    burned candles
    •    wax melts that have been opened or used
    •    sale items
    •    custom or made-to-order items

Lost or Stolen Packages

Tashara’s Luxe Atelier is not responsible for packages marked as delivered by the shipping carrier. Please ensure your shipping address is entered correctly before placing your order.

Order Cancellations

Orders may only be canceled within 12 hours of purchase. After that, orders may already be in processing and cannot be changed or canceled.

Contact

For return or refund questions, please contact:

Tashara’s Luxe Atelier
Email: Tasharagill@yahoo.com